MechMaxx Refund Policy

Refund Process

Please contact customer service at info@mechmaxx.com indicating the item you are returning and the reason for your refund. Upon doing so, we will reply within 24 hours. For damaged or defective products, we at MechMaxx require pictures or videos of the defective or damaged items to process the return or refund.

Once the return request is approved, we will provide you with a shipping label. Please attach the label and send the package to the designated location. Unauthorized return items will not be accepted and sent back.

The items to be returned must be packaged together with the original packaging, and all the included accessories must be placed together in the package as well.
We will process the refund to your original payment method within 5 business days after receiving the package.

Non Returnable Items

• Products damaged due to negligence.
• Products damaged due to unauthorized modification of products.
• Products damaged by natural disasters.
• Products damaged due to non-compliance with user manuals.
• Products damaged due to natural wear and tear on worn parts such as belts and blades.
• Products damaged due to use in non product design environments.
• Stolen or lost products.
• Products have been opened and are no longer wanted (non-quality related reasons)

Returnable Items

• Products that cover defects in materials used for manufacturing products.
• Products that cover process defects under normal use.
• Products that cover components that are damaged during normal use.

Return Fee

At MechMaxx, we take pride in providing excellent customer service, and any return fees will be determined on a case-by-case basis.

For more information, please click: Returns & Exchanges

Various Return Situations

• Damaged Upon Receipt

  Once we confirm the damage, you have the option to repair the product or return it for replacement at no additional cost. We will have our technical support team provide repair services. If you prefer to repair the product through a third-party service provider, you must first obtain authorization from MechMaxx.

• Incorrect Quantity of Products

  If you receive an incorrect quantity of the product, please contact MechMaxx and provide the order number and product picture, as well as the quantity of the product received. If we confirm that the quantity of product shipped is incorrect, we will send the missing product to you free of charge.

• Missing Parts

  When you receive the product, please make sure that all parts on the packing list are included. If you find any discrepancies, contact us and provide the missing parts in the packaging. Upon doing so, we will send the missing parts to you free of charge.

• Defective Products

  If any of our products do not work properly, please contact MechMaxx customer service for technical support. If we determine that the product is defective and beyond repair, you may choose to replace or return the product free of charge and receive a full refund.

MechMaxx will confirm receipt of the returned goods within 5 days and inform you whether the goods meet the return conditions. After receiving the returned product, it typically takes up to 5 business days (longer on weekends or holidays) to issue a refund. Once the refund is processed, you will receive an email with the refund amount and refund ID. In general, the refund will be paid back to your original payment method. The refund will be credited to your original payment method, and the specific timing will depend on the bank’s processing time. 

Service Notice:

Defective machines/parts/returns

Mechmaxx's return policy is subject to specific circumstances. In most cases, any problems can be resolved by calling for a diagnosis and sending replacement parts. All Mechmaxx equipment comes with a one-year warranty for the entire machine. The warranty policy of the engine is: a 3-year warranty for KOHLER or B&S VANGUARD engine and a 1-year warranty for other brand engines. Mechmaxx will ship the repair parts to the customer after confirming the cause of the malfunction of the machine purchased by the customer.

As the machine warranty does not cover labor, there is no compensation for the time spent by the customer or a third party on the complete machine repair or part replacement. Before sending any part, Mechmaxx may require photos or videos as diagnostic evidence to help determine the cause of the problem, and it is the customer's responsibility to cooperate in providing the required photos and videos.

If the after-sales problem cannot be solved by sending parts, Mechmaxx may choose to return the machine to Mechmaxx's warehouse for repair. This decision is solely at Mechmaxx's discretion. If the customer decides to return the product for repair, Mechmaxx will repair the product and then return the repaired machine to the customer.

Mechmaxx may choose to send new machines/accessories to the customer instead of conducting on-site repairs or sending them for repair, and this decision is also entirely at Mechmaxx's discretion. In most cases, Mechmaxx will pay for transportation costs, and Mechmaxx reserves the right to decide on exceptions.

Cancel order/return

Mechmaxx takes pride in delivering quality garden machinery, construction machinery, tractors/sliders to customers and strives to make every customer happy with their order.

If the customer changes his purchase intention and cancels the order, he needs to fill in the form on the website and submit it, waiting for MechMaxx’s consent. 

Due to dissatisfaction with the machine, Mechmaxx may choose to accept the return of the machine. The customer must notify Mechmaxx of the machine within one week of its arrival at the customer's delivery address. Mechmaxx is not responsible for any expenses or losses exceeding the actual purchase price of the machine.

For any questions regarding the return policy, please contact Mechmaxx prior to purchase.

Our email: info@mechmaxx.com