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Mechmaxx Order & Shipment Policy
Thank you for choosing MechMaxx! Please refer to our order and shipping policy below.
Placing an Order
You can search for products and place your order online at https://www.mechmaxx.com. The product details page has corresponding images, descriptions, specifications and user manuals to help you choose the right product. If you have more questions, you can chat with us online via inbox or email us at info@mechmaxx.com. Our team at MechMaxx will be happy to help you find the right product for your needs. Please note that it is your responsibility to check the contents of the order and submit the information correctly.
We provide free delivery services in the Continental 48 states of the United States (lift gate service is included).
When placing an order, you will need to fill in your phone number in the form provided or inform us of your number through the message box, email, or by calling us directly. Your number is required as we need to contact you regarding the delivery of your product within your preferred time frame.
The order will be shipped from our main warehouse located in CA, IL,NJ or TX. Under normal circumstances, we will need 2 to 3 business days to process the order and start shipping.
We cooperate with multiple transportation companies throughout the nation, thus we can provide customers with excellent delivery services and options. The specific delivery status of each order varies depending on the time of the order, the shipping address, and the transportation company.
In addition to having the order delivered to you, you have the option to pick it up yourself at one of our warehouses. For specific questions about self-pickup, please contact us by phone or email.
Products are classified for delivery as either small package express delivery or LTL truck delivery, depending on their packaging size and weight.
Liftgates are required for LTL deliveries to residential or commercial destinations without loading docks or forklifts. A liftgate is an electric platform attached to the back of a truck for lowering cargo to the ground. We offer this service for free, but you or the person receiving the product are required to move the product to your desired location on your own accord.
Mechmaxx accepts the following payment methods: PayPal, Afterpay, MasterCard, Visa, and American Express. To protect your rights, we screen orders for potential fraud. Please ensure your billing address matches your payment method to avoid delays in order processing. In addition, our website https://www.mechmaxx.com uses 2048-bit SSL to ensure security. Furthermore, we don't store credit card information for any transactions. Due to our precautions, you can be assured that shopping with us will be a safe and satisfactory experience.
After placing your order, we will send you an order confirmation email. If you are a registered user, the order can also be found in the ‘Orders Section’ of ‘My Account’.
Order Processing
Order Processing Time: After placing an order, it typically takes up to 72 hours to process the order based on your payment method and product availability. However, to prevent fraud, it may take up to 15 business days to process the order in some cases. Therefore, the shipping time varies for different orders.
Order Status
After placing your order, you can log in to your account at https://www.mechmaxx.com to access the order and obtain updated order status information. You can also query the order through the inbox chat window.
We recommend you check the order status online, as some orders may be delayed for various reasons. Upon noticing this issue, please contact our customer service team for assistance.
You can contact us through real-time chat on our website, call our customer service hotline to obtain order status, or send a query request to service@mechmaxx.com.
Order Cancellation
If you change your mind and wish to cancel your order, please contact us via our real-time chat at https://www.mechmaxx.com or fill out the online application.
Shipping
We ship for free to the Continental 48 states of the United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
Orders will be shipped free of charge from our warehouses in CA, IL, NJ or TX. Under normal circumstances, we will need 2 to 3 business days to process the order and start shipping. Depending on your location, the order generally takes 4 to 11 business days to be delivered.
After your order has been shipped, you can check the order status information on our website. Sometimes, the status information will be delayed and not show as shipped. However, as long as the order has a tracking number, you can check its status through the website of the shipment company. You can check the logistics information for updates after 24 hours.
For LTL orders, you can accept a phone appointment or change the delivery time before the scheduled date. In most cases, we add this appointment service to all our orders for free. However, to ensure you receive your shipment promptly with no complications, please fill out your information as accurately as possible on the order page. In addition, please be ready to answer your phone from the delivery driver nearing the arrival of your order. Delivery times are normally from 8 AM to 5 PM Monday through Friday. If you are unable to accept your delivery during the scheduled time, please contact us or the shipping company as quickly as possible.
Please note that it is your responsibility to provide accurate contact and delivery information for your order, especially for LTL shipping. You shall be responsible for all costs incurred regarding missed deliveries, including but not limited to reshipping, storage, etc. We will attempt to keep the shipment on site awaiting delivery for 3 days, with failure to get in touch resulting in the order being returned to MechMaxx. In such cases, during the redelivery or refund process, we will reassess any expenses incurred by the customer and collect relevant fees.
Upon arrival of your shipment, please check the outer packing immediately to see if it is in good condition and if there are any damaged or lost items. If the damage is unacceptable, please reject it and ask the carrier to return the shipment. If the damage is acceptable, please pay attention to any issues on the delivery receipt. Please keep a copy of your receipt for on-site photos and send it to us. If the issue is not noted in the delivery receipt, we cannot guarantee any compensation for damaged or lost items.
Signing a delivery receipt indicates that the signatory has received the shipment under acceptable conditions. If you discover that a product is damaged or contains missing items after receiving the delivery, you must report the damaged or lost items to MechMaxx within 5 business days. In all cases, take a picture or video showing the damage and send it to the MechMaxx service team. Once the damage is confirmed, we will send you a replacement. After 5 days, MechMaxx will not be liable for any reported shipping loss or loss of items.
You must remember to keep all original packaging materials including all accessories, components/parts, and documentation in case you need to return the product to us. It is your responsibility to rebox, reset, redecorate, or repack the product and have it ready for loading by the operator.