MechMaxx Returns & Exchanges

Any products that you have purchased are eligible for a refund or exchange within 30 days of the shipment date. 

How to Return or Exchange Goods

Obtain Return Authorization: We do not accept returns without a return authorization. To obtain this, it is required that you take a photo of the item and send it to our customer service email shipping@mechmaxx.com providing as much information as possible regarding your return. 

Regarding Exchange: When obtaining a return authorization, please inform us of the product SKU you would like to exchange for, so that we can register and complete the process of making up the cost difference in advance. To get the fastest exchange service, please call and purchase your new items first. Once we receive the returned goods, your account will be refunded.

Repackaging Instructions: When we approve your return/exchange, we will confirm with you to see if the packaging meets our requirements.

Products must be in their original packaging, and opened products are not eligible for return.

Federal law requires all machines using gasoline, petroleum, or other flammable liquids to discharge flammable liquids before shipment.

Covers and plugs with flammable liquids must be naturally ventilated and dried for 24 hours before transport to ensure safety. Please note: The responsibility for the violation of this law belongs to the sender of the goods.

Safe repackaging of products: All products should be packaged in their original packaging for safe transportation. MechMaxx®️ shall not be liable for any losses caused by returns with improper packaging.

If your product is shipped back on a pallet, it needs to be secured with ropes or straps and the item must be covered with cardboard or plastic to prevent overturning and damage.

Non Returnable Items:
Products damaged due to negligence.
Products damaged due to unauthorized modification of products.
Products damaged by natural disasters.
Products damaged due to non-compliance with user manuals.
Products damaged due to natural wear and tear on worn parts such as belts and blades.
Products damaged due to use in non product design environments.
Products have been opened and are no longer wanted (non-quality related reasons)

For more information, please click: refund policy

Fee

Order Cancellation Fee

At MechMaxx, we understand that plans can change. Because our products are large, heavy items shipped via freight carriers, cancellations after processing or shipment create significant non-recoverable costs.

By placing an order on the MechMaxx website, you acknowledge that you have read, understood, and agree to this Order Cancellation and Fees Policy, in addition to our Shipping Policy, Returns and Exchanges Policy, and Terms and Conditions.

1. How to Request a Cancellation

To request a cancellation, email general@mechmaxx.com as soon as possible. Include:

• Full name

• Order number

• Contact phone number

• Reason for cancellation

A cancellation is not effective until you receive written confirmation from MechMaxx.

2. Order Status Stages

Your order will fall under one of the following stages:

Stage 1 – Order received, not yet processed
Payment is authorized but warehouse processing has not begun.

Stage 2 – Order processed, pending shipment
Order is picked/packed and may be palletized or assigned to a carrier. BOL may be in preparation.

Stage 3 – Shipment in transit (BOL issued or picked up)
A Bill of Lading has been issued and/or the carrier has picked up the freight.

Stage 4 – Delivery attempted or refused
Carrier attempted delivery, scheduled appointments, or shipment was refused or undeliverable.

Different cancellation rules apply depending on the stage.

3. Cancellations Before Shipment (Stages 1–2)

3.1 Customer-Initiated Cancellations

If you cancel due to reasons attributable to the customer (change of mind, wrong item, no longer needed, incorrect information):

• Order may be cancelled

• A 3% processing fee will be deducted

• No freight charges deducted if shipment has not been handed to the carrier

3.2 MechMaxx-Initiated Cancellations

If MechMaxx cancels due to internal errors (inventory, fraud concerns, pricing errors):

• You receive a full refund

• No processing fee or freight deductions apply

4. Cancellations After Shipment / BOL Issued (Stages 3–4)

Once the freight is in transit, the order is considered “shipped” and cannot be cancelled without cost.

If you request cancellation, refuse delivery, or cannot receive the shipment:

You are responsible for:

• Outbound freight cost

• Return freight cost

• Storage/holding fees

• Redelivery fees

• Address correction or limited access fees

• Liftgate or special handling fees

• Any applicable restocking fee

Deductions occur after the product is returned, inspected, and carrier invoices are received.

Typical freight cost MechMaxx pays: $300–$1,200 one-way depending on product and destination.

A 3% processing fee may also apply.

5. Missed Delivery Appointments & Undeliverable Shipments

If delivery cannot be completed due to:

• Customer unavailable

• Incorrect or incomplete address

• Site not accessible for a 26–53 ft freight truck

• Lack of unloading equipment (e.g., no forklift when required)

• Customer refusal for non-quality reasons

Then:

• Redelivery, storage, and return freight charges are the customer’s responsibility

• These charges and restocking fees will be deducted from the refund

• A 3% processing fee may still apply

6. Refund Timing

Once the product arrives back at the warehouse:

• We inspect product and packaging

• We calculate refund based on:

  • Original order total

  • Minus 3% processing fee (if applicable)

  • Minus outbound and return freight costs

  • Minus storage, redelivery, or accessorial fees

  • Minus damage or missing component deductions

Refunds are processed within 5 business days after inspection. Banks may take additional time to post the refund.

Fees & Refund Deductions

1. Payment Processing Fee (3%)
Applied to customer-related cancellations or refusals.

2. Outbound Freight Cost
$300–$1,200 depending on destination and item.

3. Return Freight Cost
Deducted from refund when a shipment is returned.

4. Carrier Accessorial, Storage & Redelivery Fees
Any extra carrier charges are deducted.

5. Restocking or Damage Deductions
Applied if parts are missing, product is used, or damage occurred not caused by MechMaxx or the carrier.

6. Exceptions for Defective or Damaged Products
If manufacturer or carrier damage is confirmed and reported properly, MechMaxx may:

• Repair or replace the unit, or

• Issue a refund without freight charges or processing fees

This policy does not limit any rights provided under applicable consumer protection laws in your jurisdiction.

Return/Exchange Fee
Returns are accepted within 30 days from the date of delivery.
Customers are responsible for returning the product to the designated MechMaxx return location. Alternatively, they may choose to pay a return shipping fee, and MechMaxx will arrange a logistics company for pickup.
The return shipping fee, including the original shipping cost from the MechMaxx warehouse to the customer, will be deducted from the refund amount.
( The one-way shipping fee for products on the website ranges from $300 to $1,200, depending on the product's weight, size, delivery distance, and shipping method. )

We will process the refund to your original payment method within 5 business days after receiving the package. (Specific details may vary depending on changes in bank working hours) 

Our Warehouse Address:

• CA:
  Ontario CA 91761
• NJ:
  Jersey City, NJ 07305
• TX：
  Farmers Branch, TX 75234
• IL:
  Bolingbrook, IL 60440

Please contact customer service for the exact return address before returning the product.