We provide free basic shipping with all orders.
Free basic shipping does not include delivery appointment coordination or other premium services, and is fulfilled by freight carriers selected based on routing availability and operational efficiency.
If you prefer additional delivery coordination and added protection during transit, you may choose Enhanced Shipping during checkout.
Enhanced Shipping includes the following benefits not included with basic shipping:
◆ Faster Transit & Reinforced Protective Packaging
Your shipment is routed through optimized carrier lanes with minimal hub transfers for faster transit times compared to Basic Shipping. Freight carriers follow a no-top-stacking protocol to prevent heavy cargo from being placed on top of your machine. Additionally, we provide extra reinforcement for factory packaging and utilize pallets when necessary.
◆ Coordinated LTL Delivery Contact
The LTL freight carrier will contact you by phone prior to delivery to coordinate a delivery time that works for both parties.
This service allows the carrier to work with you to arrange a reasonable delivery window based on route availability, but delivery at an exact time cannot be 100% guaranteed, nor does it allow on-demand appointment selection. All delivery schedules remain subject to carrier constraints.
If you have special requirements regarding delivery time or address, please contact sales@mechmaxx.com directly prior to shipment. Our customer support team will update your shipping information accordingly.
◆ Signature Required at Delivery
A signature will be required upon delivery, giving you the opportunity to visually inspect the shipment before accepting it.
◆ Multi-Channel Shipment Tracking
Gain access to comprehensive tools for monitoring your shipment status, including website self-service portals, mobile-friendly tracking, online inquiry forms, email updates, and direct assistance via our customer service hotline.
If your shipment arrives with damage caused during transit, please take clear photos of the damage and note the damage on the delivery receipt. You may refuse the shipment in cases of structural or severe damage. Submit all photos and a description of the damage to shipping@mechmaxx.com within seven (7) days of delivery or attempted delivery.
Once reviewed and confirmed as transit-related damage, MechMaxx will handle the entire carrier claim process and ship a brand-new replacement unit, subject to our review and approval process.
Enhanced Shipping is an optional paid service. Pricing is based on delivery distance, shipment size, equipment type, and logistical considerations, and will not exceed 2% of your order value. Fees may vary based on seasonal carrier demand.
We reserve the right to update or revise this policy at any time without prior notice.
