Returns & Exchanges

Any product may be returned or exchanged, within 30 days of its ship date, if the product is unused, has sustained damage in shipping, or is eligible for return under the terms of the warranty.

How to Return or Exchange

OBTAIN A RETURN AUTHORIZATION: Without a Return Authorization, we do not accept returns. To obtain a Return Authorization, you need to take photos of the merchandise and send them to our customer service email for a Return Authorization and instructions.）

If Exchanging: When obtaining Return Authorization, tell us which item(s) you wish to order in exchange for the product you are returning. (For fastest exchange, call and purchase your new item first. Your account will be credited once your return shipment is received at MechMaxx®️.)

Repacking Instructions: When your return/exchange is approved, we will review packing requirements with you.

Federal Law requires that all machines that utilize gasoline, oil, or other flammable liquids be drained prior to shipment. 

Gas caps and oil plugs must be left off for 24 hours prior to shipping. Please note: liability for violation of this law resides with the sender of the shipment.

Securely repackage the item(s). All products should be packed in original or equivalent packaging. Mechmaxx®️ will not assume responsibility for improperly packaged returns.

If the original internal packaging material (cardboard, styrofoam, etc.) was not saved, use newspaper to help protect the product in shipment.

If your product arrived on a pallet, the product needs to be on the footprint of the pallet, strapped down with cord or strapping material, and the item must be covered either with cardboard or plastic.

Return Shipping Charges

Customer is responsible for shipping charges from the original shipping address and 15% restocking fee. These charges can be found on our Shipping Information Page.

    Our warehouse address:
    US West - California: 18961 E. Arenth Ave.,City of Industry, CA 91748
    East - New Jersey: 311 Cranbury Half Acre Rd, Cranbury, NJ 08512
    South America-Dallas: 1113 West Oakdale Road, Grand Prairie, TX 75050
   
Please contact customer service for the exact return address before returning the product.