Peace of Mind Service (Enhanced Shipping Care)
We provide free standard shipping with all orders.
Free standard shipping does not include delivery appointment scheduling and is fulfilled by basic freight carriers selected for cost efficiency.
If you prefer a premium delivery experience, you can upgrade to Enhanced Shipping during checkout.
Enhanced Shipping offers added benefits not included with standard shipping, such as:
- Premium Logistics Carrier: Your shipment will be handled by a premium freight company known for their delivery reliability and handling care.
- Palletized and Reinforced Packaging: reduces the risk of damage or loss during transit.
- LTL Delivery Appointment: The LTL shipping carrier will contact you in advance by phone to schedule a suitable delivery time. You can arrange the delivery time based on your availability, helping you avoid potential redelivery fees caused by various unforeseen circumstances.
- Signature Required: You’ll be able to inspect the item before signing.
If your shipment appears damaged upon arrival, please take photos of the damage and refuse the delivery if needed. Please submit the photos and a description of the damage to: shipping@mechmaxx.com within seven days of the date of delivery. Once we review your submission, our team will reasonably assist you in submitting a claim to the carrier. Once we review and approve your submission (approval to be determined in our sole discretion), we may provide you with a replacement item or discount (in an amount to be determined in our sole discretion).
This Enhanced Shipping service is an optional upgrade, charged based on factors such as delivery distance, cargo type, and other considerations, and will not exceed 2% of your order value, determined in our sole discretion. The actual fee may vary depending on seasonal logistics demand (peak or off-peak periods).
We reserve the right to update, change, or revise any part of this policy without providing notice to you.