Order & Ship Policy

THANK YOU FOR SHOPPING QUALITY PRODUCTS WITH  FAST SHIPPING IN MECHMAXX.COM !  PLEASE SEE BELOW FOR ALL ORDERING AND SHIPPING POLICIES. 

Ordering 

You can search the products and order online on https://www.mechmaxx.com  Every product has its description, specification, and user manual listed to help you choose the right product. If you have more questions, you can chat with us online or call us at +1 213 216 1759 or send us an Email at info@mechmaxx.com. MechMaxx team will be happy to assist you find the right product to fit your needs. BUT PLEASE KEEP IN MIND THAT IT IS YOUR SOLE RESPONSILITY TO PLACE THE ORDER FOR THE RIGHT PRODUCT.

MechMaxx provides free shipping in the 48 contiguous states in United States.

When placing an order, you need to fill in your real phone number, or tell us your phone number in the message box, email Us or calling Us directly, because we need to make an appointment with you for the exact time of delivery when we deliver the goods to you.

The order will ship from our main warehouse in CA , or NJ , or TX.  Under normal circumstances it will take us 2 to 3 business days to process the order and ship it.

MechMaxx partners with several carriers for shipping and does our best to provide our customers good shipping service and options. Carrier used for each shipment varies depending on the order and type of equipment ordered, shipping address, and shipping services required.

In addition to have the order shipped to you, you can choose to pick up the order by yourself. 

The product we sell are categorized into Small parcel or LTL based on the size and weight of its package. Liftgate is required for LTL product with residential destinations or commercial destinations without a loading dock or forklift. A liftgate is an electric-hydraulic platform attached to the back of the truck that allows freight to be lowered from the bed of the truck to the ground.The truck freight companies do not require their drivers to unload shipments. If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate.For your good buying experience, we provide this service for free. Please also note that even with Liftgate, the customer, or person receiving the shipment, is responsible for:  

• Removing the product(s) from the truck
• Moving the product(s) to your desired location. 

MechMaxx accepts PayPal,Klarna,Apple Pay,Google Pay,Mastercard,Visa,American Express and Shop Pay. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing. Also, our website https://www.mechmaxx.com is secured by using 2048 Bits SSL. And we do not store credit/debit card information for any transaction. The customer can ensure it is safe to shop online.

After the order is placed, an order confirmation Email will be sent to you. The order can also be found under My orders section in your account on https://www.mechmaxx.com  if you are a registered user.

Order Processing 

Normally, our estimated delivery time is 8 business days.

Once the order is placed, it will normally take up to 72 business hours for us to process the order depending on your payment method and product availability. However, in order to prevent fraud, in some cases, it might take up to 15 business days to process the order. Therefore, shipping times vary and have several variables.  

Order Status

After the order is placed, you can access your orders and get updated order status information by logging into your account on https://www.mechmaxx.com 

• Ordered – Successfully paid
• Order Ready – The order needs further processing in order to fulfill.
• In Transit – Check/Money order/ACH payment completed processing and been sent to our warehouse for shipment.
• Out for Delivery – The order has been shipped. Tracking info (ETA) is available.
• Closed – The order has been cancelled and refunded.

We recommend you check order status online if possible. But you can always reach us via our live chat on the website or call our customer service line for  Order Status or send request to info@mechmaxx.com.

Order Cancellation 

If you change the mind and would like to cancel an order, please contact us via our live chat on https://www.mechmaxx.com.

Shipping 

We ship to 48 states for free.They are Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia, Wyoming. 

Orders will ship FREE from our main warehouse in CA ,or NJ , or TX. Under normal circumstances it will take us 2 to 3 business days to process the order and ship it. It will take up to 8 business days for the order to get to you based on where you are located and how accessible the location is.

Once the order is shipped, you can check the tracking information on the carrier’s website. Sometimes, the tracking information does not show the order is shipped. But as long as the order has the tracking number, you can assume the carrier has the order and it is on the way. And try checking the tracking information 24 hours later for an update.

Each carrier operates differently. But many carriers run shipments to certain locations only on specified days and times. This is common for remote areas. In cases like this, orders may be held at a hub or terminal until there is enough volume to run a route to that location or area.

For LTL orders, you can request a call before delivery or set an appointment. We typically add this free of charge to all orders. However, to ensure this is added, please notate it in your online order or specify it to MechMaxx customer service representative. These appointments are usually set for a 4-hour window from Monday-Friday 8am-5pm.

Please note, make sure to include accurate contact information for your order, especially for LTL shipments. The customer is responsible for any and all fees incurred from deliveries or missed deliveries including, but not limited to, redelivery fees, storage fees, etc. We will attempt to hold the order at a carrier terminal for up to 3 days before returning the order to MechMaxx. Any fees incurred will be assessed to the customer during re-delivery or the refund process. And please be notified that we cannot ship to a different destination than the one provided when the order is placed to prevent fraud.

When the shipment arrives, please check for any damage or missing items right away. If the damage is unacceptable, please refuse the delivery and ask the carrier to send the shipment back. If the damage is acceptable, please notate any problems on the delivery receipt when applicable. And keep a copy of the delivery receipt for you records. If the problem is not notated on the delivery receipt, we cannot guarantee any compensation for damaged or missing items. By signing the delivery receipt, the signer is stating that they have received the shipment in acceptable condition. If you find out there are missing items or the product is damaged after you receive the shipment, you must report damage or missing items to MechMaxx in 5 business days after receiving. In all cases, please take a picture or video showing the damage and send to MechMaxx service specialist. Once the damage is confirmed, we will send you the replacement. After this 5-day period, MechMaxx will not be responsible for any reported shipping damages or missing items.

The last thing to remember is to keep all the original packing materials and all accessories, components/parts, and documentation in case you need to return the product back to us. It is your responsibility to re-box, re-crate, re-palletize, re-strap, or re-wrap the shipment and get it ready for carrier to pick up.